Two weeks ago I decided to buy a new laptop, because my last one wasn’t working well and it was old-fashioned. Therefore, last Tuesday I went to the new computer store that is just at the corner of my street. There were good offers and I bought a light red Mac (a laptop from Apple). The first week everything was okay, but on the second week, when I switched it on, it made a lot of noise and then it switched of. So, I went back to the shop and talked with the shop assistant and this is what he told me.
“Yes, I’ve got a problem with the Mac that I bought here two weeks ago” I said.
Then I explained my problem, he took my laptop for a couple of days and he called me by telephone again.
“Listen, Sir, your Mac has a virus and we can’t do anything for it” He told me.
“But, but… I can change it for another one, can’t I? I asked impatiently.
“No, because it was an offer”, he answered.
We were talking for two hours and then, I decided to talk with his manager. He finally accepted to solve the problem and told me that they would bring me another one, because they have some spare ones in another city. However, he told me that he couldn’t give my money back, because they had just opened, and I finally had to accept, but I didn’t go to that shop again.
Anyway, next time I will always check that any item I want to purchase has a guarantee and that it is valid for at least two years. Bargains can cost you a fortune!!